Achieving Success With Difficult People

Register at: https://www.ed2go.com/ppp/online-courses/achieving-success-with-difficult-people/

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.

You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.

By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

Certificate of Completion Courses = This is a self-paced online course with 24/7 online access for the course duration.

Self-Guided (3-month access) = Discussion board is NOT available to converse with the instructor.

Completion: Upon successful completion of the course, students will be able to print their certificate of completion and/or save an electronic copy of it.

Note: There are no Refunds for Online courses.

Company Payment: If your Company/Organization will be paying for your course enrollment, a company credit card may be used during your online registration. If a Purchase Order (PO) or check will be used, please contact Sylvia Monsisvais at samonsisvais@utep.edu for more information.

Certificate of Completion Courses = This is a self-paced online course with 24/7 online access for the course duration. Self-Guided = Discussion board is NOT available to converse with the instructor. Completion: Upon successful completion of the course, students will be able to print their certificate of completion and/or save an electronic copy of it. Note: There are no Refunds for Online courses. For course questions, please contact Program Manager, Sylvia Monsisvais at samonsisvais@utep.edu.